Claim Director-Major Accounts

Company: Chubb
Location: Philadelphia
Posted on: April 3, 2026

Job Description:

Description The Chubb North American Property Claims team services several business units within Chubb, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters as well as Excess and Surplus Lines. The claim profiles range from commercial property, engineered risk, inland marine (including Builder’s Risk), energy, and losses reported under multinational property programs. This position will directly manage the claims occurring on the Major Account and Builders Risk books of business, as part of the within the Property Claims discipline. Responsibilities: Analyze first reports to determine nature of loss, coverage provided, and scope of damage. Promptly contact client's and contract adjusters. Promptly and properly develop the file to provide accurate and timely investigation and loss analysis. Maintain an active diary and monitor diary to achieve timely development of file and timely disposition of the claim. Recognize and pursue recovery where possible. Adhere to all statutory regulations and unfair claim practices act. Establish accurate and timely reserves. Effectively communicate with all internal and external customers. Participate in the maintenance and renewal of accounts. Deliver agreed upon claim service to clients and brokers in a timely and professional manner. Foster relationships with clients, brokers and insurance carriers. Participate in regular file review discussions to update participants on large claims. Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service. Monitor and maintain data integrity, especially with claims coding. Monitor claim activity for existing clients for adherence to established protocols. Work closely with management on the delivery of claim service to meet client expectations. Effectively communicate with all internal and external customers. Position will require occasional travel throughout the United States (5 days or less per month). Qualifications Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims 3-5 years of experience in the handling and supervision of Commercial Property Claims This would include knowledge of insurance contracts, industry trends, and severity and a strong knowledge of Chubb's systems, procedures and philosophy. Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within Claims and with underwriting partners. Must be an excellent verbal and written communicator with a strong ability to address diverse audiences. Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions. The aptitude to share and impart knowledge within a team environment and direct and coach field file handlers is essential. Advanced organizational and time management skills required. Ability to accept new challenges in a continued changing business environment required. Ability to coordinate, deploy and deliver claim service. Apply strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results. Education: College degree preferred or equivalent in education and experience. If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure . The pay range for the role is $85,800 to $123,200. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Keywords: Chubb, Brick , Claim Director-Major Accounts, Accounting, Auditing , Philadelphia, New Jersey