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Front Desk Receptionist

Company: DAG, Dental Arts Group
Location: Manahawkin
Posted on: November 22, 2021

Job Description:

Your Role as our Front Desk Receptionist / Patient Relations Specialist: As a Front Desk Receptionist, you are the first point of contact for our patients. You are the person who sets the stage for the experience the patients will have when they call and walk through the door. The receptionist will make sure our patients receive a great experience from the time they show up, to the time they leave their appointment. Working alongside our experienced and FUN staff, you'll be an important part of a clinical team who strives for excellence by focusing on quality, service, and delivering outstanding patient satisfaction. The Receptionist will be the hostess with the mostest and the cheerleader for our waiting room- ensuring that our patients always understand their visit, their payments, their follow-up appointments, and are always provided with an unbeatable positive, patient experience.Responsibilities:

  • Greeting patients with an unbeatable welcome and cheery attitude
  • Monitor and maintain the reception area
  • Ensure that all patients are happy, relaxed, and updated while waiting to be called back for their appointment
  • Register new patients
  • Assist patients in completing forms and documentation
  • Verify and update patient information
  • Enter all relevant patient information into data system correctly and efficiently
  • Inform patients of dental office policies and procedures as needed
  • Move patients through appointments as scheduled
  • Answer and manage incoming calls with a positive and upbeat demeanor
  • Respond and comply to requests for information
  • Schedule patient appointments
  • Confirm upcoming appointments as needed and reschedule broken appointments
  • Organize referrals to other medical specialists
  • Dispatch lab work appropriately
  • Collect and receipt payments from patients at time of treatment
  • Inform patients of financial treatment plan options
  • Arrange payment schedule with patients
  • Understand and abide by OSHA and HIPPA patient privacy and confidentiality compliance regulations *DAG retains the sole discretion to change the duties of the position at any time. Key Competencies and Skills:
    • Communication skills
    • Professional appearance
    • Professional and fun demeanor
    • Has customer service experience or a bubbly and friendly personality
    • High attention to detail with exceptional organizational skills
    • Computer skills
    • Wants to grow
    • Is adaptable
    • Able to maintain confidentiality
    • Embrace a positive team approach to patient careEducation & Experience:
      • Knowledge of dental terminology, procedures and diagnosis
      • Knowledge of computer and relevant software applications
      • Working knowledge of dental insurance
      • Knowledge of general administrative and clerical procedures
      • At minimum, a general education degree or high school diplomaWhat We'll Offer You:
        • A competitive package of benefits including: Medical, Dental, Vision, FSA, 401K, paid time off and more.
        • Unparalleled support to grow in your career.
        • An amazing company culture which empowers employees to "wow" their patients.What is it like to work at DAG?We are committed not only to caring about our patients, but also to the growth and happiness of our employees. We know that work is your second home; so we do something different--- we put our employees first. That's right, we take care of our employees first because we know that if our employees aren't happy, then they aren't delivering quality service, and then our patients aren't happy. Our goal is to build a happy, healthy, harmonious, and FUN work environment where you love what you do, your colleagues support what you do, and our patients can see it! You'll have room for growth, the opportunity to advance in your dental career, and if interested, the chance to explore new professional options.ABOUT DAG: Happiness Happens Here!DAG (Dental Arts Group) was founded on one simple premise: happiness. The happy experience starts with a smile, but a smile is so much more than a simple emotional act. At DAG, we know a smile has the power to change lives. It not only enhances our physical appearance, but is scientifically proven to prolong and improve our lives. It is our goal to make your visit with us an extremely pleasant one and to send you home with a beautiful and healthy smile. We strive to make our patients feel like true members of our DAG family; patients always feel welcomed, comfortable, valued, and satisfied. We make sure our teams always lead with compassion, operate with integrity and deliver exceptional service.With convenient locations throughout New Jersey and Pennsylvania, we are proud to provide the finest dental care to residents of Voorhees, Pennsauken, Gloucester City, Cherry Hill, Pitman, Elmer, Manahawkin, Manalapan, New Egypt, Philadelphia and their surrounding areas. Incorporating the latest technology, our state-of-the-art practices specialize in Preventive, Cosmetic, Restorative and Implant Dentistry. In addition, we have in-house specialists who provide excellent care to our patients in the areas of Endodontics, Periodontics, and Orthodontics. DAG (Dental Arts Group), is a rapidly growing, multi-practice dental and dental specialty group with offices in New Jersey and Pennsylvania. DAG employs licensed dentists who specialize in the full scope of dentistry and cosmetic dentistry- as well as specialists including Periodontists, Endodontists, and Orthodontists. Job Types: Full-time, Part-timeBenefits:
          • 401(k)
          • Dental insurance
          • Flexible spending account
          • Health insurance
          • Paid time off
          • Vision insuranceSchedule:
            • 8 hour shift
            • Monday to FridaySupplemental Pay:
              • Bonus payEducation:
                • High school or equivalent (Required)Experience:
                  • Microsoft Office: 1 year (Preferred)
                  • Customer Service: 1 year (Required)Work Location: One location

Keywords: DAG, Dental Arts Group, Brick , Front Desk Receptionist, Administration, Clerical , Manahawkin, New Jersey

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