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Lead Receptionist / Front Desk Supervisor

Company: Atlantic Medical Imaging
Location: Toms River
Posted on: November 22, 2021

Job Description:

AMI is seeking a full time Lead Receptionist to join the team in the Toms River-Hooper Avenue office location! The ideal candidate is an enthusiastic self-starter, committed to ensuring the type of experience that will exceed our patients' expectations. The position of Lead Receptionist presents an opportunity to apply your knowledge and leadership skills, while growing within your career. AMI is seeking a Lead Receptionist who will inspire our staff and help us continue to wow our patients!AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice.The Lead Receptionist is responsible for, but not limited to:

  • Supervises the day-to-day operations of the front desk, including staffing and scheduling needs, as well as coordination with other office locations regarding these matters;
  • Works effectively with the Front Desk Coordinator, Office Administrator, Chief Operating Officer, Director of Human Resources and other organizational leaders to meet the needs of the department & organization; functions as a liaison between management and staff;
  • Supervisory responsibilities including managing the front desk team, addressing performance issues, completion of staff evaluations, and training & orienting new team members;
  • Demonstrates exceptional customer service towards patients, visitors and employees at all times;
  • Functions as a staff Receptionist, demonstrating exemplary customer service and timely, accurate completion of tasks, leading by example and setting expectations for other front staff;
  • Ensures each Receptionist receives consistent, standardized training and development;
  • Develops expertise in the computer systems in place and is able to effectively trouble-shoot issues, ensure accurate usage & data entry, and train staff on systems; and
  • Performs other duties as required and assigned.This full time, 40 hour per week position will be based in AMI's Toms River-Hooper Avenue office location. Shift times vary and are subject to change based on business needs. Candidates must be flexible to work days and evenings with occasional weekends. Training for this position may take place in other offices in the region.QualificationsQualified candidates must have prior supervisory or management experience. Candidates must have a High School Diploma, or equivalent. Leadership skills, exceptional verbal & written communication and interpersonal skills are necessary to ensure success within this role. The ability to multi-task in a fast-paced environment is required. Experience in a medical office or hospital is preferred. Candidates must have the ability to energize the office and contribute to a positive work environment. Flexibility with scheduling & travel is required and schedules are subject to change based on business needs.AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), 401k and profit sharing and the opportunity to work in an exciting and progressive outpatient practice. EOE

Keywords: Atlantic Medical Imaging, Brick , Lead Receptionist / Front Desk Supervisor, Administration, Clerical , Toms River, New Jersey

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