Company: Ocean Place Resort and Spa
Location: Long Branch
Posted on: June 19, 2022
Job Description: Spa Receptionist
The Spa department is responsible for creating at atmosphere of
relaxation and renewal. The spa is
located on the mezzanine level of the resort and features 14
treatment rooms, a sauna, steam room,
and relaxing whirlpool. Featured modalities at the Spa at Ocean
Place include Swedish, Deep-Tissue,
Warm Stone, Reflexology, and Pre-Natal, as well as Facial peels,
Microdermabrasion, and Waxing.
The Spa Receptionist is responsible for the booking and guest
registration process, including the
communication of Spa services in a courteous and informative
Essential Job Functions
--- Greets guests in friendly manner, ensuring all guest contact is
courteous, informative, and thorough.
--- Performs accurate scheduling and confirming of guest
--- Manages treatment bookings and updates schedules throughout the
--- Ensures appointments are on time, communicating delays as
--- Notifies therapists of bookings and appointments in a timely
--- Accurately communicates Spa services, features, and
--- Processes payments, obtaining proper approval and
--- Maintains a record of reservations, therapist schedules, and
--- Performs opening and closing procedures according to resort
--- Ensures that the presentation and Spa cleanliness reflects
resort standards at all times.
--- Actively promotes the Spa, treatments, services, and
--- Assists with retail product inventory.
--- Maintains knowledge of Spa, hotel, and community events to
accurately and clearly communicate
information to guests and employees.
--- Performs related duties as requested by management
Education, Experience and Skill Requirements
--- High school diploma or equivalent required.
--- Previous experience in a similar position strongly
--- Career interest in Spa & wellness or a related industry is
--- Knowledge of Spa services and products required.
--- Superior customer service and interpersonal skills
--- Calm and courteous in demanding situations, must enjoy working
--- Basic computer skills with proficiency in Microsoft Office.
--- Must have basic math skills. Prior knowledge in cashiering
--- Must be able to maintain a professional appearance at all
--- Must be able to work a flexible schedule including nights,
weekends and holidays as necessary.
--- Requires the ability to bend, twist, and stand to perform
normal job functions.
--- Ability to stand for extended periods of time.
Keywords: Ocean Place Resort and Spa, Brick , Spa Receptionist, Administration, Clerical , Long Branch, New Jersey
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