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Technical Account Manager

Company: Jobot
Location: Fort Monmouth
Posted on: January 16, 2022

Job Description:

This Jobot Job is hosted by Kelly Zupan

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

A Bit About Us

We are a full-service IT Company providing IT solutions to businesses for over a decade. Our mission has and always been to give our clients the sense of security they need to entrust us with their business' technology needs and we are proud to say that in ten years of business we have never let a client down.

Why join us?

We focus on our culture and values care, be proud, aim higher, fun and balanced, and speak up. We offer competitive pay and benefits as well.

Job Details

Ensure the client's needs are met and clients are satisfied at all times

Own and manage the end-to-end portfolio of clients' post-sales

Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care

Facilitate Quality Assurance surveys with clients on a regular basis

Coordinate product fulfillment requests between clients and procurement team

Act as primary point of contact for clients' inquiries as it relates to billing, services and feedback

Resolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.

Identify clients' needs for training, additional services, or modification of services

Interact and coordinate with other business functions such as Support, Projects and vCIO working on the same account

Ensure that service requests are properly resolved

Make proactive calls to ensure clients are satisfied

Take a personal interest in and responsibility for the quality of work performed or associated with

Follow all company policies and best practices such as accurate time tracking

Desire to work on the customer-facing side of a tech company

Intermediate IT knowledge

Strong interest in IT

Working knowledge of Microsoft Office applications

Ability to pay close attention to detail

Self-motivated with the ability to work in a fast-moving environment

Strong interpersonal skills including phone manner, written communication, and client-care

Ability to multi-task and take initiative and ownership of assigned tasks

Hardworking and dedicated outlook

Good collaboration and teamwork abilities

Ability to take direction and absorb information quickly

Have a strong positive attitude, and a genuine love of customer service

Demonstrates ability to learn quickly, work independently, and work through issues with minimal escalation

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Brick , Technical Account Manager, Executive , Fort Monmouth, New Jersey

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