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Director, IT Support Services (Help Desk, Desktop, and A/V Technologies)

Company: Careerbuilder-US
Location: Toms River
Posted on: September 24, 2022

Job Description:

Under the direction of the Chief Information Officer, the Director plans, directs, and supervises the operations of the Help Desk, Audio Visual, Media, and Technical staff and evaluates assigned personnel while contributing to and aligning unit work with the College's Technology Plan. The Director, IT Support Services must understand the needs of faculty, staff, and students and be able to support through professional and courteous interactions. Director, IT Support Services works closely with the College's administration, faculty, staff, and outside vendors to identify opportunities to ensure that technology is focused on the College's educational master plan and strategic goals. The Director, IT Support Services performs a variety of responsible and complex duties related to end-user support of information technology-based systems primarily in the areas of hardware, application software, audio visual, multimedia, and emerging technologies. The Successful Candidate Must Have 1. Bachelor's Degree in Computer Science, Information Technology or related field or an equivalent combination of experience, education, and training. 2. Four years of audio visuals systems knowledge and experience and knowledge of Extron. Job Requirements:1. Directs day-to-day User Services activities; manages User Services staff and/or student workers and all associated assignments and ongoing projects in the following functional areas: help desk, desktop technology, media, audio-visual, and lab/classroom technology; and plans and schedules level of support. 2.Provides technical support and management in the following technology areas: help desk, desktop, media, and lab/classroom technology functional areas as well as project management of ongoing projects. 3. Staffs, trains, and evaluates User Services team in areas of PC, help desk, audio/visual, media and training support initiatives; also ensures the necessary tools are available to on-site user support technicians for proactive and responsive services. 4.Handles customer problems that appear to arise from the use of products or the services that can not be solved by the help desk or technicians. 5. Manages and maintains the IT Service Management System; develops metrics to measure user satisfaction and service support success. 6. Serves as Lead on College projects related to technology for new construction of rooms and/or buildings. Works closely with vendors and departments to ensure needs are met while maintaining the standards of the Information Technology Department. Works with other IT groups such as Network Services, Administrative Computing, and Telephone services to design, refine, and deploy scalable solutions. 7. Coordinates rollout of new computer equipment, audio visual, media, printers, etc. in accordance with applicable replacement schedules as well as associated licensing 8. Provides up-to-date system and process documentation and inventories; completes, maintains, and processes pertinent paperwork and records. 9. Manages all related inventory, budgets, vendor support contracts and renewals for end-user hardware and software; and when necessary works in concert with software and hardware vendors for problem resolution. 10. Ensures that administrative responsibilities are managed in a timely and effective manner to include, but not limited to: -budget submissions, strategic plan contributions, performance evaluations, etc. 11. Related duties, projects and initiatives as assigned.

Keywords: Careerbuilder-US, Brick , Director, IT Support Services (Help Desk, Desktop, and A/V Technologies), Executive , Toms River, New Jersey

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