Secretary III, Team Health Health
Company: Hackensack Meridian Health
Location: Toms River
Posted on: April 16, 2024
Job Description:
Overview
Our team members are the heart of what makes us better. At
Hackensack Meridian Health we help our patients live better,
healthier lives - and we help one another to succeed. With a
culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It's also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change.The Secretary III, OH performs a wide variety of clerical
duties in support of Team Health and network operations.
Coordinates departmental activities through effective
communication, information management, organizes intake and
information in computer surveillance applications. Interacts and
communicates with team members and external. Cross training for all
divisions within Team Health to support our mission and values.The
schedule is homebase in Toms River (8am-4:30pm) and floating is
required based on Neptune and Holmdel front desk needs.
Responsibilities
A day in the life of a Secretary III, OH at Hackensack Meridian
Health includes:
- Provides clerical support to the department by ordering office
supplies, answering telephones, scheduling appointments, faxing,
obtaining medical records and other clerical duties as
requested.
- Interacts and communicates with team members from various
departments and external clients.
- Appointment scheduling as per guidelines/protocol.
- Manages calendars to capture accurate coding of appointments
(e.g. no shows, cancellations, etc).
- Manual/ electronic data entry is accurate and completed
timely.
- Documents are scanned into the Electronic Medical Record (EMR)
and computer surveillance applications or attached via PDF as
needed.
- If applicable, verifies company contact and billing information
when posting documents to the electronic medical record (EMR).
- Faxes appropriate documentation to insurance carriers and
employers if needed.
- Reviews weekly data reports to assure there are no variances
which need to be addressed, if noted, are addressed timely.
- Prepares and reviews other reports as requested by the
leader.
- Creates new company profiles in the EMR if needed.
- Notifies Account Executive of any account changes or
discrepancies for follow up with external clients.
- Prepares documents required for each visit preceding the next
business day and appropriately for same day services.
- Persons are greeted promptly upon arrival in a friendly,
receptive manner.
- Communicates arrival of the team member/ client to the care
team.
- Team members /clients are provided with appropriate forms
/documentation to be completed or reviewed upon arrival.
- Obtains a copy of photo ID as required. Ensures a copy of photo
ID is destroyed at the end of the business day.
- Observes the waiting area for team member /client needs.
- Assists in screening procedures.
- Telephonic duties:
- Addresses voice mails promptly records and distributes
messages. Messages are reviewed and acted upon regularly throughout
the day.
- Alters greeting to match business operations (e.g.: holiday
closing).
- Telephone calls are answered promptly with a greeting that
identifies them by name and the department.
- Calls are screened and messages are taken and recorded
accurately.
- Telephones are placed on voicemail at the end of the business
day.
- Maintains par levels of office medical equipment, office
supplies and office machine supplies including toner and
paper.
- Ensures office equipment (copier, fax) is in good working
order.
- Makes calls for service after informing the leader.
- Maintains Ipads, works with IT and vendors to resolve
issues.
- Supports resolving IT issues.
- Maintains and answers all email boxes.
- Requests for release of medical records are handled timely and
accurately including attorney requests.
- Digitizes paper records or sends to record storage following
vendor guidelines.
- Requests documents as needed from storage in cases of record
requests or regulatory surveys.
- May be cross trained to support other areas of importance and
priorities within Team Health.
- Floats to other offices as requested for staff coverage.
- Orients new team members as assigned.
- Internal Communications
- Works with the team to publish monthly office schedules for
services (e.g. fit testing, flu and COVID vaccinations,
pre-employment physicals).
- Meets monthly deadlines for submission, work with the
Communications team to post on intranet and make changes as
necessary if applicable.
- Sends out notices for monthly team member meetings, records and
distributes meeting minutes
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of
behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or
GED equivalent programs or equivalent experience.
- Strong problem solving skills, is able to prioritize, is
organized and ability to multitask
- Must have reliable source of transportation.
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to
Microsoft Office and/or Google Suite platforms. Education,
Knowledge, Skills and Abilities Preferred:
- Prior experience working with an EMR.
- Bilingual - English/Spanish. If you feel that the above
description speaks directly to your strengths and capabilities,
then please apply today!
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza
Vaccination Facility
As a courtesy to assist you in your job search, we would like to
send your resume to other areas of our Hackensack Meridian Health
network who may have current openings that fit your skills and
experience.
Keywords: Hackensack Meridian Health, Brick , Secretary III, Team Health Health, Healthcare , Toms River, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...