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Customer Service Representative

Company: Fonify
Location: Brick
Posted on: May 13, 2022

Job Description:

Job Description Customer Service Representative At Fonify we bring an easy-going, but proffesional get the work done type of atmosphere with the ability to work from home. Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer---s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Fonify's operational hours are from 9am-5pm Monday through Friday, and are offering health benefits to our employees. Customer Service Representative Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Education, Experience, and Licensing Requirements: Familiarity with office software, technology, and phone systems is a plus Previous experience, especially in particular industry, preferred Please check out our website for more info regarding what we do at Fonify. You can reach out to apply for this job via email at infofonify.net.

Keywords: Fonify, Brick , Customer Service Representative, Hospitality & Tourism , Brick, New Jersey

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