Restaurant Team Leader
Company: Sweetgreen
Location: Shrewsbury
Posted on: June 19, 2022
Job Description:
Sweetgreen Team Lead
$19.47/hr About sweetgreen: sweetgreen is on a mission to build
healthier communities by connecting people to real food. We
passionately believe that real food should be convenient and
accessible to everyone. Every day in each sweetgreen, our 3,500
team members make food from scratch, using fresh ingredients and
produce delivered that morning. And in our local communities, we're
committed to leaving people better than we found them. We're in the
business of feeding people, and we're out to change what that
means. sweetgreen Benefits:
- A friendly, fun, and positive work environment, with a
welcoming and supportive team
- A clear career path with opportunities for advancement and
career development
- Free sweetgreen gear and swag
- Healthy and delicious shift meals
- Medical, Dental, & Vision plan options available for part time
and full time Team Members
- Competitive wages
- Vacation + Wellness time*
- 5 month paid parental leave*
- 401k*
- Holiday Premium: hourly employees who work on an observed
holiday will be paid 1.5x their hourly wage *Depending on
eligibility
You must be able to perform the following job duties
satisfactorily, with or without a reasonable accommodation:
Position Overview: As a Shift Leader, you will assist the Head
Coach (General Manager) and Assistant Coach (Assistant General
Manager) by leading and coaching the team in at least one of the
core areas of the restaurant (e.g., service, kitchen, online
ordering). You will be responsible for the day-to-day operations
during your shift, which may include leading a team and managing
the kitchen, customer experience, and/or online ordering. You will
be responsible for modeling and acting in accordance with
sweetgreen's mission and core values. Core Work Activities: Food
Journey Management:
- Ensures the delivery of quality products (e.g., salads, bowls,
attachments) that meet and exceed customers' expectations by
regularly tasting food, providing feedback, and taking immediate
action when food quality does not meet expectations
- Identifies and communicates gaps in the food journey and
follows up with store leadership as needed
- Ensures all food safety practices are consistently followed in
accordance with company guidelines Business Management:
- Communicates opportunities and other information to store
leadership
- Communicates store goals + focuses during sweet talks
- Executes store operations and operational tools during
scheduled shifts
- Organizes opening and closing duties as assigned
- Ensures facilities, store technology, and systems are running
properly and takes immediate action (e.g., escalate to head coach,
contact treehouse support) to resolve when necessary
- Runs shifts in absence of Head Coach Customer Experience:
- Anticipates customer and restaurant needs by constantly
evaluating environment and customers for cues
- Ensures a clean and presentable lobby, front line, restrooms,
and outside seating (if applicable)
- Ensures the delivery of safe, healthy, and presentable food for
our customers Team Member Support:
- Provides clear, specific, timely, and respectful coaching and
feedback to ensure operational excellence and improve team member
performance
- Adjusts team member deployment daily as necessary to meet
business needs
- Ensures team and guest safety by following operational policies
and procedures (e.g., knife handling standards, food safety
guidelines)
- Provides feedback to head coach on team member performance
during shift
- Assists with new team member training by leveraging company
training and validation tools
- Recognizes and reinforces individual and team accomplishments
by using existing organizational tools and programs as well as by
finding new, creative and effective methods of recognition
- Creates a positive work environment in line with our mission +
values Other Duties: Please note this job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for
this job. Other duties, responsibilities and activities may change
or be assigned at any time with or without notice. Minimum
Qualifications:
- Must have obtained Food Handler Certificate as required by city
or state
- Ability to build relationships with customers, team members,
and leadership
- Ability to communicate and understand written and verbal
information effectively
- Ability to direct the work of others
- Ability to use and learn new technology and systems
- Ability to quickly manage various types of situations and
crises
- Demonstrates honesty and integrity
- Knowledge of food safety practices
- Knowledge of the restaurant industry
- Planning and organizational skills
- Problem-solving skills
Physical Requirements:
- All employees hired on or after October 25, 2021 must provide
proof of full vaccination with an FDA authorized and/or approved
COVID-19 vaccination upon hire as a condition of employment,
subject to a reasonable accommodation being granted.
- Ability to read and comprehend information at a close range at
a close range, and follow instructions accurately and
efficiently
- Ability to use electronic systems, such as computers and
tablets.
- Physically able to lift up to 25 pounds and, stand for long
periods of time
- Manual dexterity able to operate cutting tools and kitchen
utensils
- Subject to exposure to cleaning chemicals Come join the
sweetlife!
sweetgreen provides equal opportunities for everyone that works for
us and everyone that applies to join our team, without regard to
sex or gender, gender identity, gender expression, age, race,
religious creed, color, national origin, ancestry, pregnancy,
physical or mental disability, medical condition, genetic
information, marital status, sexual orientation, any service, past,
present, or future, in the uniformed services of the United States
(military or veteran status), or any other consideration protected
by federal, state, or local law. All candidates for roles in
markets where either sweetgreen or the local jurisdiction mandates
full vaccination against COVID-19 to work in our restaurants must
as a condition of employment provide proof of full vaccination with
an FDA authorized and/or approved COVID-19 upon hire, subject to a
reasonable accommodation being granted. For roles in all other
markets, full vaccination against COVID-19 is preferred.
Keywords: Sweetgreen, Brick , Restaurant Team Leader, Hospitality & Tourism , Shrewsbury, New Jersey
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