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Fuel Leader

Company: Royal Farms
Location: Brick
Posted on: November 24, 2022

Job Description:

The Fuel Leader (FL) is responsible for managing all aspects of the fuel product offering at store level. The FL is a dedicated resource within the store management team responsible for achieving the store process and resulting goals through the efficient execution of all fuel programs in compliance with corporate and regulatory guidelines. The FL is required to train, manage, and coach fuel associates; oversee all product handling procedures, manage the inventory and ordering of supplies, and ensure the completion of routine maintenance and cleaning of all fuel-related equipment. The FL is responsible for maintaining a safe, clean, and customer-focused fuel environment at all times. Primary Duties and ResponsibilitiesEnsures a pleasant shopping experience for all customers. Responds to customer complaints or inquiries. Solicits customer feedback, input, and information through various communication vehicles. Reacts to information and creates a plan to consistently meet the expectations of all customers Ensures the 24/7 execution of fuel operations at store level, including product handling, supplies ordering, and pricing complianceManages the training, coaching, and performance of all fuel service associatesEnsures proper execution of established safety, security, quality, and store operations policies, procedures, and practicesEnsures proper execution of all cash management activities, including accurate cash handling, credit card processes, and safety proceduresAnalyzes fuel metrics and trends, preparing action plans to leverage the stores fuel operations strengths and addressing areas of opportunityCoordinates daily fuel operations assignments and activities of associatesEnsures fuel pricing procedures are executedAdheres to the execution of established Royal Farms rules, policies, procedures, systems, and uniform standardsCommunicates with the leadership team about customer requests and vendor-related concernsEnsures the proper execution of all Royal Farms marketing programs Ensures creation of the stores weekly gas schedule on a timely basis while working within labor guidelines and meeting target.Secondary Duties and ResponsibilitiesFollows the process for assisting fuel customers:greets drivers at the kiosk/fuel dispenser and determines needs (fuel type, amount, etc.)programs the fuel dispenser and retrieves the pump/nozzleinserts the nozzle into the fuel tank and sets to pump replaces the gas cap on the fuel tank when applicableProcesses cash and credit payments (credit at tank, cash in vestibule at register) and uses a cash register to dispense change/receipt at completion of serviceCollects trash at kiosk area and replaces trash linerWipes down fuel tank, pumps, and countersChanges fuel price displays on tanks using toppersMaintains verbal communication with store personnel via two-way radio/headsetCan continuously throughout their shift: walk, stand, handle, reach horizontally, grasp firmly and flex fingersCan frequently during their shift: reach above the shoulder and below the waistCan occasionally during their shift: bend, stoop, squat, and pushCan occasionally lift weights up to 50 lbs.Can frequently lift weights of 3-5 lbs.Withstands extreme environmental temperatures (hot and cold)Completes outdoor housekeeping functions, including: using outdoor power equipment, cleaning, power washing, sweeping, picking up and emptying trash, shoveling, and keeping sidewalks/parking lot safe. Works with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc.Performs a daily check by manually inspecting breakaway, nozzles, hoses, spill bucket and other components in the fuel court to ensure safe working conditions. Logs information.Maintains spill buckets (clean & dry) and reconnects any hose breakaways as needed.Performs a weekly check of the hazardous waste drum to ensure proper conditions and levels. Places phone call for replacement of hazardous waste drum as needed. Inspects the tag and gauge on fire extinguishers. Logs information.Wipes down the fuel area (pumps, trash, valets) with cleaning chemicals. Restocks all fuel area supplies and products.Replaces receipt paper and ensures that credit card payment area has not been tampered with Inspects and wipes down the air pump with cleaning chemicalsMaintains the Fuel and Hazmat closetClears oil and gas spills in accordance with all safety standards. Properly disposes of hazardous material and documents clean-up in the fuel box when applicable. Executes all aspects of the store trash program, including emptying exterior cans, compacting and bailing trash, and organizing and maintaining the trash room, totes, and /or compoundEnsures compliance with the corporate signage program, which may require climbing and balancing on a step stool Provides a pleasant shopping experience for all customers and responds to customer requests in a timely fashionCommunicates with the store manager about facility issues and concernsRequired

Preferred
Job Industries
  • Retail

Keywords: Royal Farms, Brick , Fuel Leader, Hospitality & Tourism , Brick, New Jersey

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