Housekeeping Floor Supervisor
Company: Ocean Place Resort and Spa
Location: Long Branch
Posted on: January 22, 2023
BLURB & BENEFITS
Job Summary: The Housekeeping Floor Supervisor is responsible for
overseeing the cleaning of guestrooms by the Housekeeping staff.
He/she is also responsible for ensuring that rooms are maintained
to set standards of cleanliness and are ready in a timely manner
for guest accommodations.
Education & Experience:
--- High School diploma or equivalent required.
--- College course work in related field helpful.
--- Previous supervisory responsibility preferred.
--- Flexible and long hours sometimes required.
--- Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
--- Ability to stand during entire shift.
--- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
--- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
--- Must be able to multitask and prioritize departmental functions
to meet deadlines.
--- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
--- Attend all hotel required meetings and trainings.
--- Maintain regular attendance in compliance with Doubletree by
Hilton Miami Airport Convention Center Standards, as required by
scheduling, which will vary according to the needs of the
--- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
--- Comply with Doubletree by Hilton Miami Airport Convention
Center standards and regulations to encourage safe and efficient
--- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
--- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
--- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
--- Must be able to cross-train in other hotel related areas.
--- Must be able to maintain confidentiality of information.
--- Must be able to show initiative, including anticipating guest
or operational needs.
--- Perform other duties as requested by management.
--- Always maintain a warm and friendly demeanor.
Duties & Functions
--- Ensure employees are always attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
--- Inspect all rooms assigned to Room Attendants daily to ensure
that standards and productivity levels are being met and
--- Notify Room Attendant(s) of any deficiencies found in the room
and note on the attendant's board. Ensure the Room Attendant
returns to the room to correct the deficiency, when applicable.
Re-inspect the corrected room.
--- In the absence of the Housekeeping Manager or Assistant
Housekeeping Manager, inspect all V.I.P. rooms and report their
availability to the Front Office, according to hotel standards.
--- Oversee the closing of the floors at the end of the day,
ensuring the Room Attendants' carts are clean and restocked.
--- Ensure records of daily assignments are completed, signed off
and turned into the Housekeeping Office daily.
--- Maintain key control.
--- Supervise Laundry employees, when applicable.
--- Communicate with Guest Services regarding information about
discrepant rooms. Physically check the room to determine
--- Handle items for "Lost and Found" according to the
--- Carry an active pager/radio to maintain contact with the Front
Office and/or Engineering.
--- Oversee the daily assignment of duties, ensuring each Room
Attendant and House Attendant carries a work assignment.
--- Monitor cleanliness and orderliness of Room Attendants' carts,
linen closets, control closets, stairways and landings.
--- Report on progress of all out-of-order rooms under the
Housekeeping Department's supervision to the Guest Services Manager
according to hotel standards.
--- Initiate work orders for repairs and maintenance; follow
through on each work order until completed.
--- Oversee training of Room Attendants.
--- Ensure completion of regular maintenance and cleaning projects
on a biannual basis.
--- Assist Housekeeping Management in preparation of Standard of
--- Monitor all V.I.P.'s, special guests and requests.
--- Ensure overall guest satisfaction.
We're an equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status.
Keywords: Ocean Place Resort and Spa, Brick , Housekeeping Floor Supervisor, Hospitality & Tourism , Long Branch, New Jersey
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