Customer Service Representatives needed for a large project!
-Answers customer questions, resolves issues and handles routine
requests, which may involve benefit policy interpretation, routine
research and simple claim adjustments.
-Communicates information regarding claim status,
enrollment/membership issues and benefit policy procedures. Refers
inquiries to other team members to determine proper course of
action and resolution when unable to resolve.
Operates a personal computer and appropriate software packages or
?High School Diploma or GED Equivalent. Some college education
?Minimum of two years of Customer Service experience
?At least one year of experience in a call center environment
?Experience in the health insurance industry preferred
-Bilingual English/Spanish a plus
Skills and Abilities:
?Ability to take initiative, good follow up skills, ability to pay
attention to detail
?Excellent verbal communication skills
?Ability to research, investigate, and classify information
?Ability to effectively communicate in writing
?General knowledge of PCs and related software including the
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected