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VoIP Engineer

Company: Spectrotel
Location: Fort Monmouth
Posted on: April 10, 2021

Job Description:

Position Overview: The Engineer will complete provisioning tasks for all Voice/Data/Security Services including Site-to-Site VPN, Broadband VPN, and Firewalling. This level Engineer handles escalations from the lower tiers regarding pre-build assistance or general guidance during customer installations. At this level, the Engineer will facilitate conference calls with customers and Project Managers as necessary.
Essential Functions:

  • Pre-build configurations on Edge Internet Routers and Firewalling devices for provisioning of new Internet and WAN services, including database management.
  • Pre-build configurations and assist with installation or removal for all MAC orders.
  • Pre-build Configurations and Turn-up Managed Services products.
  • Manage, administrate, and take appropriate actions on mail directed to group mailbox per SLA policies.
  • Network Monitoring setup and Administration.
  • Stage CPE Cisco Router/Firewall configurations for Installation by Field Technicians or Vendors.
  • Direct Field Technicians at customer premises in Turn-up of all Data/Voice/Security services.
  • Manage, administrate, and take appropriate actions on IP requests per IP allocation policies.
  • DNS administration for all customer domain names w/ associated zone files.
  • Complete facility cross-connects for all voice and data services.
  • Assist Field with installation and testing of Voice services.
  • Participate as required regarding customer conference calls to effectively engineer orders.
  • Complete Broadband and Site-to-Site VPN pre-build and setup with customer or vendor.
    Other Duties:
    • Effectively guide less skilled teammates through complex pre-builds and installations.
    • Readily available for conference calls to address customer-engineering issues prior to installation.-- The ability to effectively assist and successfully handle escalated matters regarding installations and prebuild obligations is a very important aspect of the job. This candidate demonstrates years of experience and exposure to different technologies. After a brief introduction, an Engineer must understand Spectrotel' s product line, configuration of cpe, back-end elements and installation process.-- Monitor, analyze & fine tune network & server performances, ensuring high availability of services with zero downtime-- Successful attainment of specific industry certifications as directed by immediate management as related to strategic direction of the organization
      Knowledge, Skills or Abilities-- Bachelors' degree or equivalent experience
      • Qualified individuals should possess at least 3-5 years LAN/WAN networking experience.
      • Prior Cisco and telecommunications experience is desired.
      • Experience with the below technology/equipment:
        Data/Voice TechnologyIP sub-nettingT1/Fractional T1Cisco RoutersIn-depth working knowledge of Dynamic Protocols such as OSPF/BGPFortigate/Meraki FirewallsInternetIntegrated ServicesVoIP Protocols like SIP/MGCPWorking knowledge of Network switchingVLANAccess-list, NAT, IPS and IDS, and HA
        The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The Company recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations

Keywords: Spectrotel, Brick , VoIP Engineer, IT / Software / Systems , Fort Monmouth, New Jersey

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