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Technical Support Representative

Company: Innovative Computer Solutions
Location: Manasquan
Posted on: November 16, 2021

Job Description:

We are seeking a highly motivated, energetic Technical Support Representative to assist accounts using our Point-of-Sale system for Liquor Stores. This is a fast-paced, full-time position, on location, in our Manasquan New Jersey office.The position is ideal for friendly, customer-focused, self-motivated, patient, dependable individuals, who are looking to use the opportunity to grow within a great organization. Our highly reputable company offers career growth opportunities, a complete benefits package including 401k, a friendly team, and a great business casual working environment. Candidates with drive and perseverance will open the door for other opportunities within the organization.Job Responsibilities: - Serve as the first point of contact for ICS customers - Entering Support requests into Salesforce - Maintain Customer database integrity - Assist customers with progression of cases and follow-up as required - Collaborate with other departments or offices as necessary to expedite resolution - Daily interaction with other members of the CSR team, Vendors and supporting companiesJob Qualifications: - High School diploma or equivalent, associate's degree preferred - Outstanding communication skills, both written and oral - Desire and ability to learn on the fly - Computer experienceo Network expertise a pluso PC and Mac familiarity - Previous support experience helpfulJob Skills and Attributes: - Must be accurate, reliable and well organized - Ability to multi-task - Ability to deal with frequent interruptions and pickup where things left off - Ability to deal with difficult situations and handle in a calm, professional manner - Must be patient, courteous and tactful - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process. - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product or technical knowledge; does well in technical courses or seminars. - Uses his/her time effectively; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.#jonas123Job Type: Full-timeBenefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insuranceSchedule:
    • Monday to Friday

Keywords: Innovative Computer Solutions, Brick , Technical Support Representative, IT / Software / Systems , Manasquan, New Jersey

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