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Technology Lead

Company: Vaco Technology
Location: Toms River
Posted on: November 22, 2021

Job Description:

Vaco is working with a Fortune 1000 employer in the gas and electric industry. Our Cilent is looking for a technology lead that will be responsible for leading and managing the Customer Experience Development Team.Role Functions:* Responsible for delivering solutions in the areas of CRM Sales, Service, Marketing * Substantial experience in SAP CRM Self-Service Accelerator, DQM, Sales Service, and cloud based services. * Capacity to challenge partners as well as capacity to show added value in relationship with them exposure to SAP CRM business processes; * Establish and maintain close working relationships with key stakeholders to understand business objectives, anticipate demand and rapidly respond with working solutions* Provide technical leadership in the delivery of Customer Experience Solution.* Enable the design of conceptual architecture and technical solutions* Manage CRM technical developers whose mission is to design, develop, implement, and maintain Customer Experience (customer and enterprise facing)* Strong experience in integrated solutions utilizing middleware to integrate with ERP, billing, work & asset management systems* Develop an understanding of all integrated systems (such as ERP, Agent Desktop, Billing, Work & Asset Management) that will be impacted by the implementation and begin to plan for the retrofit and conversion that may need to occur* Understand internal and external customer pain-points; anticipates customer's needs and proactively design solutions* Analyze requirements and aid in designing technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards

Keywords: Vaco Technology, Brick , Technology Lead, IT / Software / Systems , Toms River, New Jersey

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