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Customer Experience Designer

Company: MIM Software Inc.
Location: Beachwood
Posted on: February 22, 2021

Job Description:

As MIM Software's Customer Experience Designer you will work closely with our marketing, sales, support, engineering, and operations teams. Our CX team ensures our software company understands and improves every customer touchpoint and interaction with our products and services. Apply your technical and design abilities to creative challenges. We need a highly-motivated team member to lead cross-functional teams to explore and understand our customers' experiences and unmet needs. Leading means listening to a lot of feedback, processing, and then improving communication to others. Our software products have made major waves in the global healthcare market. Create positive and life-changing results through front-end research and design strategy. MIM Software is the place where people are challenged to do their best work, and where everyone can make a difference that ultimately enhances patient care. What You Will Do

  • Introduce and implement user-focused design concepts across departments (teams) to improve internal understanding of the customer.
  • Understand the customer's view of our entire company, not just our products. This spans areas including initial web or phone contact, how our latest software upgrade solved a customer pain, and more.
  • Plan and conduct stakeholder research, analyze data, define insights, and develop prototypes and concepts to solve problems.
  • Solve customer problems by both developing external-facing solutions and improving internal processes that affect the customer.
  • Use your excellent visual and verbal communication skills to create and conduct interviews, surveys, and tests with customers and internal stakeholders.
  • Promote passion for the design thinking methodology among other teams. Run frameworks like The Design Sprint five-day process to make large impacts in short, focused periods of time.
  • Define customers and improve internal efficiency through personas, journey maps, and wireframes.
  • Use data analysis to both answer existing questions and frame new, previously unknown questions. Organize and present the insights from data analysis in different ways for different audiences (i.e., various diverse teams). What You Will Need
    • 2-5 years of experience
    • Bachelor's degree from a four-year accredited university
    • Degree background in Human Factors, Anthropology, Cognitive Sciences, Human Centered Design, or other design related degree is a plus
    • Working knowledge of Adobe Creative Suite, Sketch, G-Suite, and Apple Keynote is a plus
    • Occasional travel may be required The Perks
      • Health, vision, dental, and life insurance
      • Long-term disability insurance
      • 15 vacation days, plus standard holidays and winter break
      • Flexible work environment
      • 401(k) 4% match retirement plan
      • Learning opportunities and tuition reimbursement

Keywords: MIM Software Inc., Brick , Customer Experience Designer, Other , Beachwood, New Jersey

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