Relationship Banker, Lakewood, NJ

Company: Santander Holdings USA Inc
Location: West Long Branch
Posted on: February 24, 2021

Job Description:

Relationship Banker, Lakewood, NJ---2100298-Description-Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. -With a principal presence in the northeast U.S., Santander's retail division serves nearly 2 million customers and more than 5% of small businesses in the US.- Being a Relationship Banker at Santander-
As a Relationship Banker you will be responsible for servicing and building relationships with branch Consumer and Business customers. -You will deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners.- What to Expect
--- -Put the customer at the center of everything you do. Make connections with customers in the branch and over the phone.
--- -Engage Consumer and Business customers through proactive, outbound calling for both service and relationship deepening opportunities.
--- -Assess customer needs by being genuinely curious, asking questions, and identify opportunities to help achieve their financial goals today and in the future.
--- -Be the expert on Santander Consumer and Business products and services and be able to articulate the benefits that will help customers based on their need.
--- -Recommend the best solutions based on need; deliver solutions directly as well as introduce Investment and Mortgage partners, when appropriate.
--- -Build trust and deliver solutions by setting expectations and meeting commitments.
--- -Develop relationships with new and existing Consumer and Business customers by maintaining contact through early engagement calls and regular outreach with portfolio customers.
--- -Deliver an outstanding customer experience in every interaction. -Ensure timely follow up and escalate when appropriate.
--- -Ensure compliance with all bank policies, procedures and regulatory requirements.
--- -May assist customers with teller transactions as needed.
- -Qualifications---- -4 year college degree (preferred)-
--- -2 or more years of personal banking experience (strongly preferred)
--- -Motivated to help people achieve financial goals
--- -Passion and personal commitment to proactively help customers -
--- -Exceptional listening and communication skills in person and over the phone
--- -Ability to work effectively in a team environment, building strong relationships with colleagues and business partners
--- -Ability to use critical thinking to solve problems and provide solutions to customer issues
--- -Demonstrated proficiency using the phone to engage with customers
--- -Basic computer skills Hours and Schedule
--- -40 hours per week-
--- -Schedule varies depending on branch need and may include Saturdays and/or Sundays At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. -We actively encourage everyone to apply.
- -Job:-Relationship Management-Primary Location:-New Jersey-Lakewood-555 Madison Avenue - 02249 - Madison - Branch---Organization:-Consumer & Business Banking (1001)-Schedule:-Full-time-Job Posting:-Jan 25, 2021, 3:33:45 PM-

Keywords: Santander Holdings USA Inc, Brick , Relationship Banker, Lakewood, NJ, Other , West Long Branch, New Jersey