Leadership Development Patient Experience Coach

Company: Barnabas Health
Location: Toms River
Posted on: April 10, 2021

Job Description:

Leadership Development Patient Experience Coach
Req #: 0000057766
Category: Professional / Management
Status: Full-Time
Shift: Day
Facility: Community Medical Center
Location:
Patient Engagement, 99 Highway 37 West, Toms River, NJ 08755

Community Medical Center, an affiliate of RWJBarnabas Health System, is a 592-bed, fully accredited acute care hospital offering area residents world-class medical treatment with the comforts of hometown care. Opened in 1961, CMC has evolved as one of Ocean County s largest and most active health care facilities caring for over 24,200 inpatients, 142,500 outpatients and 81,400 emergency department patients each year. Community Medical Center is dedicated to advancing the quality of life and health of our community while delivering compassionate care for our patients. Our core values include Compassion, Quality, Accountability, Integrity, Diversity and Teamwork.
The Leadership Development Patient Experience Coach will be responsible for coaching leaders to proactively set a positive culture of patient/customer experience. This position will be responsible for coaching leaders, implementing plans and programs that support leadership development, patient experience, customer service, employee engagement and workforce development.
Key Coaching Skills

• Sophisticated leader who understands current and future needs, detect gaps of our leaders and can coach leaders to build a patient focused culture. The coach will determine specific needs of each leader and develop plans to meet development gaps and sustain positive behaviors.
• Goal-setting. Coaching is a goal-focused (or solution-focused) approach, so the ability to elicit clear, well-defined and emotionally engaging goals from a coachee is a key skill for a coach.
• Listening, Empathizing, Questioning, Giving feedback, Intuiting, Accountability, Critical Thinking, Confidentiality and Emotional Intelligence to work with leaders to define specific needs that link to patient experience and strategic goals.
• Interpersonal skills: coach will work with leader and build a trusting relationship to put leaders at ease and build strong working relationships. Effective communication skills are essential to produce clear plans that focus on patient experience.
• Acute understanding of the proactive philosophy/strategy to develop leaders to provide excellent emotional and physical care to our patients, their families, our community and each other.
• Analytical skills to effectively assess coachee and identify issues that may be hindering their workplace performance. Ability to analyze data to understand measures of patient experience and determine areas of focus.Requirements: Master s Degree preferred in a related field, 10 + successful years experience in coaching, leadership, organizational development, human resources.
  Cover letter is preferred.
  This position offers a competitive salary as well as a comprehensive benefits package. Apply now and join this prestigious organization.
  EOE
  
  RWJBarnabas Health is an Equal Opportunity Employer
  
  Company Description:
  
  How do you build a healthier New Jersey? Every day at RWJBarnabas Health, extraordinary people like you come together to shape the answer. In our newly-integrated network of busy urban medical centers, acclaimed teaching and research facilities, and state-of-the-art community hospitals, we---re delivering world-class care to more than 5 million people across the Garden State --- and redefining the career expectations of every member of our team. We---re proud to be one of New Jersey---s premier employers, with a strong financial foundation and an outstanding national reputation for excellence in health care. At the same time, we feel like an extended family: A dynamic collection of diverse and passionate individuals with unique skills, deep roots in the communities we serve, and a shared belief that we---re better together. We know that the best way to serve our state is to build the strongest team in the country. We---re doing that by creating a compelling matrix organization that offers the unrivaled flexibility to explore opportunities across the entirety of our network --- so you can make the choices that will position you to grow and thrive for years to come. How do you build a better future? By focusing on quality of life. Great relationships. Community focus. And tremendous opportunities for lifelong learning and professional growth. Take a closer look at RWJ Barnabas Health, and you---ll s

Keywords: Barnabas Health, Brick , Leadership Development Patient Experience Coach, Other , Toms River, New Jersey