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Cashier II

Company: Tapestry, Inc.
Location: Jackson
Posted on: June 7, 2021

Job Description:

Cashier Role Description Factory

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

  • Creating a 1st impression
  • Greeting the customer with a smile and eye contact and offering your name
  • Interacting genuinely and naturally with the customer
  • Engaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
  • Reading cues and determine customers needs
  • Conducting email/name capture
  • Maintaining SKU integrity
  • Maintaining Cashwrap organization and cleanliness
  • Suggesting multiple addons and selling gift cards
  • Maintaining media and cash accurately and in compliance with Coach policy
  • i.e., credit card imprints, traveler check signatures, personal checks with phone number and address
  • Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
  • Delivering product purchases to the customer appropriately
  • Creating a lasting impression by thanking the customer and giving them a reason to return
  • Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

  • Polite and friendly
  • Positive attitude and energy
  • Takes ownership of role
  • High level of personal and professional integrity
  • Highly collaborative
  • Appropriate sense of urgency
  • Remains balanced and focused and maintains composure under pressure
  • Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
  • Comfortable with technology
  • Willingness and ability to learn new technologybased procedures
  • Understanding of basic computer system operations
  • Ability to handle customer concerns and answer their questions appropriately
  • Ability to partner with management appropriately on customer issues
  • Ability to multitask and prioritize
  • Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)
  • Ability to be efficient without compromising customer service
  • Ability to speak knowledgeably and with confidence about product
  • Ability to communicate clearly to a wide variety of customers and overcome language barriers
  • Ability to impact customer decisions
  • Knowledge of when to be flexible and switch gears
  • Knowledge of store policies and procedures
  • Knowledge of and support of the "porter program" policies

TBD

Req ID: 78427

Keywords: Tapestry, Inc., Brick , Cashier II, Other , Jackson, New Jersey

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