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Warranty Administrator

Company: New Jersey Resources Corp.
Location: Farmingdale
Posted on: June 8, 2021

Job Description:

Energize your future at New Jersey Resources (NJR). We are a Fortune 1000 employer located at the Jersey Shore in Monmouth County, and named a Most Trusted Brand among the country's natural gas and electric utilities. Join our diversified energy company as we pursue a reliable, sustainable, cleaner energy future. You'll find a friendly, community-minded work environment, where recognition for your work and opportunities for growth and development are complemented with competitive pay and benefits. That's NJR Life.

NJR Service Corporation, a subsidiary of NJR is seeking a Warranty Administrator the Warranty Administrator will be responsible for all aspects of the warranty process including but not limited to working with the customer and internal team to facilitate the ordering of parts and scheduling of HVAC installation and repair jobs, reporting to management and tracking jobs to completion and receipt of funds from the supplier while maintaining a high level of customer satisfaction.

Major Responsibilities:

  • Reviews claims for parts and equipment and determines if warranty applies.
  • Communicates with customers on pricing, delivery and scheduling replacements.
  • Collects information from service technicians as required.
  • Obtains RGA return information as required.
  • Processes and maintains data for warranty systems/tracking.
  • Provides warranty data forms for service technician parts (with Storeroom).
  • Verifies parts and equipment needed and orders from suppliers.
  • Collaborates with suppliers and addresses any issues.
  • Submits requests for warranty.
  • Schedules warranty pick up by vendor.
  • Performs warranty registration of new equipment sold and installed by NJRHS.
  • Sells a new part and installation based on current price sheet if the replacement of a coil or heat exchanger is not covered by manufacturer warranty.
  • Maintains internal warranty reporting.
  • Increases warranty sales in order to drive additional revenue.
  • Reduces cost through tracking and receipt of manufacturer warranty reimbursements.
  • Identifies and leads associated process improvements.
  • Provides backup of other internal processes as needed.
  • Distribute company announcements, such as funeral notices, discount programs available to employees, etc.
  • Processes invoices and requests for vendor payment as requested
  • Frequent and substantive contact with management, external business partners and vendors; ability to interact comfortably and professionally at all levels of the organization.
  • Updates as needed to the grievance tracking system.
  • Annual updates for employees' driver's license records.
  • Provide work histories for upcoming retirements, award ceremonies etc., and service anniversaries monthly for corporate communications

Position Specifications:

  • High School diploma or GED required.
  • Requires a minimum of 4 years of related experience.
  • Previous HVAC administration experience is preferred.
  • Proficiency in JD Edwards or UCIS is preferred.
  • Working knowledge of Microsoft Word and Excel.
  • Must be detail oriented with the ability to handle multiple projects.
  • The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Other details

  • Job Function Non-Exempt
  • Pay Type Hourly

Apply Now

  • Wall Home Services, 5008 Belmar Blvd, Farmingdale, New Jersey, United States of America

Keywords: New Jersey Resources Corp., Brick , Warranty Administrator, Other , Farmingdale, New Jersey

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