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Customer Relations Specialist - High Acuity - Vent

Company: Community Surgical
Location: Toms River
Posted on: January 15, 2022

Job Description:

Customer Relations Specialist - High Acuity - Vent
Community Surgical Supply is one of the largest independently owned homecare companies in the midatlantic and northeast region, aggressively looking to increase marketshare throughout the country. As a premiere homecare provider, we adhere to the highest standards of excellence both for our employees as well as for our patients.
We are an organization that is proud of the reputation it has acquired as being "a good place to work", a place where friendliness and fairness prevail. We want you to feel that you are a part of a company whose success depends on the knowledge, skills, and attitudes of the people who function in harmony as a team. We encourage independent thinking on a team level to help develop fresh ideas to achieve organizational goals.
As a Customer Relations Specialist - High Acuity - Vent with Community, you will:
Summary: A customer relations specialist for the high acuity vent department is responsible for developing and maintaining excellent customer and business relations with our internal and external customers and patients as well as all supporting medical facilities. Constant interaction with patients, sales and other internal departments is necessary to be effective in this role. As a member of the Vent team you will be accountable for the lifecycle of new and/or resupply orders for life sustaining devices and supplies we distribute to our patients; this includes regular follow-ups, thorough communication and notations. Additional responsibilities within this role include, but are not limited to call center participation, email support on various inquiries from internal and external customers and serving as overflow and back-up for other Vent department colleagues. This is a HIPAA controlled environment; therefore careful attention to detail and understanding of privileged information and how it should be handled is necessary for continued success in this role.

  • Answer all incoming calls in a professional, polite manner, ensuring proper etiquette and timeliness of response.
  • Process all orders and adhere to insurance coverage guidelines as well as standard operating procedures within your department.
  • Answer or research all incoming patient, physician or referral inquiries related to products, Insurance, etc.
  • Obtain all documents and additional information necessary to enter patient demographics, insurance information and patient notes into company program.
  • Make any data corrections as necessary in company program.
  • Stay current on industry, benefits, product and regulation updates.
  • Communicate with sales force and management; interact with external and internal customers in an appropriate and professional manner.
  • Participate in intradepartmental and interdepartmental meetings, as requested.
  • Performs special projects and other duties as assigned.

    Requirements and Qualifications:
    Strong interpersonal skills to provide solutions to patient and customer needs
    Ability to communicate effectively and professionally with customers, patients and colleagues at all levels of the organization
    Ability to read, comprehend and follow complicated instructions
    Ability to communicate clearly
    Accountability and ownership
    Basic arithmetic calculations
    Strong written and verbal communication skills
    Knowledge and passion for customer service etiquette
    Demonstrates experience with computers and general office equipment
    Knowledge of and demonstrated beginner-intermediate level of Microsoft Windows, MS Word and MS Excel
    Demonstrated ability to prioritize multiple tasks, situationally consider various paths to conclusion, drive resolution of problems and ability to pay attention to detail
    Exceptional attendance required to meet demands of the business
    Self-initiator; ability to identify and propose department and process evolutions and facilitate necessary activities upon management approval with active guidance
    Physical Demands:
    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, this sedentary position requires an associate to regularly sit, use hands to finger, handle or feel and talk or hear. The associate is occasionally required to stand; walk and reach with hands and arms. The associate may occasionally exert up to 10 pounds of force, and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
    Community Surgical conducts drug, background and motor vehicle checks in our hiring practices.
    Community Surgical Supply recruits and retains talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state or local law. Community Surgical Supply is an Equal Employment Opportunity and Affirmative Action Employer. EEO/AAE
    Community Surgical participates in E-VERIFY

Keywords: Community Surgical, Brick , Customer Relations Specialist - High Acuity - Vent, Other , Toms River, New Jersey

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