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Stockroom Associate II

Company: Tapestry, Inc.
Location: Jackson
Posted on: November 24, 2022

Job Description:

Stock Associate/Runner Role Description- Factory The Stock Associate/Runner plays an integral part in a store's success by effectively and efficiently managing the stockroom functions. This multi-purpose role protects the customer experience by keeping the store inventory stocked and housekeeping standards maintained. The Stock Associate/Runner supports the management team by always being aware of product flow and inventory levels. Responsible for: Stock Room/Warehouse *Receiving shipment

  • Communicating with Store Management when new product arrives
  • Scanning in cartons/transfers and verifying store information is correct
  • Communicating all carton discrepancies to Management
  • *Processing shipment/transfers according to Coach standards and timeframe
  • Maximum of 50 units per transfer and one transfer slip per box
  • Ensuring each item transferred in/out has the correct ticket/SKU to maintain SKU integrity
  • *Sensoring product to standard
  • *Bulleting and reticketing Full Price product with FA tag
  • *Re-ticketing returns and clearance/mark downs
  • *Filling in damage tags for defective/damaged product with date, reason, style, and SKU number
  • *Sending out repairs as necessary (with Management sign-off)
  • *Processing charge sends/charge holds
  • *Ensuring proper documentation is available for all product leaving the store (transfers and customer charge sends)
  • *Organizing and cleaning stock room daily
  • Offsite and Remote
  • *Shifting and organizing product in the stockroom, reacting to sell through and making room for new product
  • *Managing stock levels/product ownership
  • *Preparing and conducting cycle counts and inventories
  • *Managing delete list - what can and cannot go out on the floor
  • *Maintaining Loss Prevention standards
  • *Reading the communication log (if applicable)
  • *Answering phone
  • *Utilizing walkies and communicating throughout the hour with the Operations Leader - Replenishment
  • *Maintaining housekeeping standards (i.e., light bulbs, trash removal, cleanliness) Sales Floor
  • Walking through the sales floor to assess replenishment needs
  • Replenishing sales floor/assigned zone (cabinets, drawers, carts)
  • Communicating product levels to Store Management
  • Maintaining visual standards (i.e. trim, cubbies, display walls)
  • Taking initiative to serve as a back-up to cashiers and greeters, as needed
  • Supporting sales associates
  • Communicating information on price points, features/benefits, colors available, or stock availability to multiple customers
  • Responding to customer requests and seamlessly handing off to sales associates, while having the confidence and service/selling ability to sell if needed Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
  • Phone/Walkie etiquette
  • High degree of personal and professional integrity
  • Positive attitude toward change
  • Appropriate sense of urgency
  • Detail-oriented with a high degree of planning and organization skills
  • Flexibility/adaptability to peak and non peak traffic periods, maintaining appropriate pace
  • Time management ability to prioritize daily and weekly tasks that need to be completed
  • Solution-oriented and able to identify barriers in the work process
  • Ability to understand and read shipment reports, price sheets, and product release sheets
  • Ability to multi-task and service multiple customers
  • Ability to interact with customers in an approachable, friendly, knowledgeable, and professional manner
  • Ability to reference visual binder/standards and product knowledge cards
  • Resourceful and effectively uses tools to find answers to problem solve
  • Takes time to understand customers by actively listening
  • Exhibits positive, approachable, open body language
  • Team-oriented and collaborative
  • Uses good judgment and takes initiative to make a decision for the needs of the business
  • Strong knowledge base of current product collections, pricing, features
  • Knowledge of hold policies and charge sends
  • Appropriately represents the brand by adhering to dress code standards TBD

Keywords: Tapestry, Inc., Brick , Stockroom Associate II, Other , Jackson, New Jersey

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