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Customer Service Representative

Company: Visual Computer Solutions
Location: Freehold
Posted on: November 26, 2022

Job Description:


_*Full-Time In-Office Positions Available: MUST include Weekend Afternoon Shift (Sat-Sun 3pm-11pm) in weekly schedule.*_

_We are in need of customer service representatives for our call center that operates 24/7/365. Basic responsibilities include answering phones, managing account inquiries, and data entry of requests for service._

Our ideal candidate is a career minded individual - who possesses the ability to multi-task, has strong problem solving skills, and is looking for the potential to grow within our company.

_*Responsibilities: *_

* _Respond to phone calls / online bookings for service requests from vendors and contractors looking to hire off-duty police officers_
* _Respond to police officers and command staff to help with any job related questions, schedule adjustments, etc._
* _Input all service orders into database by collecting work order details_
* _Coordinate open service requests with outside municipalities_
* _Follow all departmental rules and procedures_
* _Performs other administrative tasks as assigned_

_*Requirements: *_

* _Some College Experience_
* _Passion for working with customers with a positive attitude_
* _Excellent oral, listening and communication skills_
* _Ability to work independently or as part of a team in a fast-paced environment_

_*Preferred Skills: *_

* _Strong Active Listening skills_
* _Attention to Detail_
* _Basic computer knowledge: Experience working with Microsoft Office, scheduling systems, typing, etc._
* _Familiar with basic police jargon, interest in working with law enforcement, knowledge of military time is a plus._

VCS is the OPTIMAL place to work because we:

* _Have a true team environment that values the opinion of all our employees_
* _Champion those who contribute to innovation & product enhancement_
* _Embrace what we do everyday with creativity, commitment & cheer_
* _Genuinely appreciate and respect our customers_
* _Value continuous learning & provide training opportunities for our employees_
* _Are an established, fast-growing company recognized as one of the fastest growing organizations by Inc. 5000_

If you want to take advantage of this opportunity, please submit a resume for consideration.

_Visual Computer Solutions (VCS) is committed to creating a diverse environment & is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Evening shift
* Weekend availability

Ability to commute/relocate:
* Freehold, NJ 07728: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Visual Computer Solutions, Brick , Customer Service Representative, Other , Freehold, New Jersey

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