STAY AT HOME AND ANSWER INBOUND-ONLY CALLS FROM CUSTOMERS (FT / PT)

Company: ECS Virtual Support, LLC
Location: Barnegat
Posted on: January 22, 2023

Job Description:

Join ECS as a Virtual Customer Service Agent. - Our company is seeking over 1,000 agents. - We work with various companies to provide to them customer service agents, all who work from the comfort of their homes. - Along with our guidance, you will choose which of these companies you would like to represent. - Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with reservations at a theme park, to name a few. -If you have the appropriate at-home office setup, are disciplined enough to work at least 25 hours per week, and are well-spoken, we can offer you training and then flexible work hours to fit your schedule. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment, with a professional company, then this is the place for you. - -The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for less than 40 hours per week (again, a minimum of 25 hours per week is expected). - We also include bonuses/incentives based on additional hours worked. - All hours/shifts are available (Days, Evenings, Nights, and Weekends) from which you can choose to work. - This is an independent contractor opportunity. -**We will respond to you with a decision within two business days. - Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. - We will be disappointed if we are unable to connect with you!

• Participating in training and certification courses - -
• Providing excellent customer service by guiding and helping others with a friendly attitude
• Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
• Committing to and following through on working a minimum of 25 hours per weekStandard Requirements

• Must have customer service -experience (6+ months experience preferred)
• Must have a quiet home office with a computer, headset, and reliable internet connection
• Must demonstrate professionalism with excellent typing, communication, and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
• Must be willing to work hard and strive to make customers happy
• Must be articulate and have an excellent command of the English language
• Must be 18 years old or older
• Must have a high school degree or equivalent
• Must be authorized to work in the US
• Must reside in the US
• Must reside outside of these states: California, Connecticut, Massachusetts, Maryland, New York, Oregon, or Wisconsin -Technical Requirements
  • CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
  • Internet Download Speed 5Mbs down speed minimum.
  • Internet Upload Speed 3Mbs up speed minimum.
  • Network Latency Max 250 MS latency max.
  • OS Win 8.1 (64bit), Win 10 (64bit).
  • RAM 4GB minimum, 8GB recommended.
  • Must have a home office set up and ethernet cord you can connect to your computer.
  • Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.

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