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Lead Access Services Associate

Company: CentraState Healthcare System
Location: Freehold
Posted on: January 25, 2023

Job Description:

CentraState Healthcare System, headquartered in Freehold, New Jersey is a leading non - profit healthcare delivery system in New Jersey. The System includes CentraState Medical Center a community-based hospital, an ambulatory campus, three senior living facilities and three free-standing community health pavilions, and a charitable foundation. As the 3rd largest employer in Monmouth County, CentraState Healthcare System continues to live up to its reputation of being a truly great place to work recently designated a Great Place to Work-Certified--- company.

Access services is comprised of Central Scheduling, Outpatient Registration, Admitting, Insurance Verification, Cashier and ED Registration and Reception. Some benchmarks that we are very proud of include:

+ Average wait/registration time is 9 minutes, compared to the national average of 11 minutes

+ 60% of the Access Services are nationally Certified Healthcare Access Associates

+ Outpatient Registration/Scheduling and ED Registration have been in the 90th percentile for the last 10 years

This department works closely as a team as a part of our revenue cycle management division.

+ Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.

+ Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards anddepartmental procedure.

+ Clearly documents in computer system all communication with patients, family members, insurance companies and physicians. Documents anyexceptions to standard procedure.

+ Completes quality checks and reviews each registration for correct information. Seeks assistance and plans corrective action.

+ Supports supervisor in the gathering of quality data for quality reports and monitoring on daily, weekly and monthly basis.

+ Serves as technical resource/liaison for all departments to resolve or escalate issues pertaining to phones, printers, copiers, computers and scanners.

+ Responsible for maintaining staffing levels in each department. Responsible for doing schedules, covering callouts and vacancies. Redirects staffing toensure efficient workflow and quality customer service.

+ Assists supervisors in the recruitment, retention and training of personnel.

+ Assists supervisors in implementing training for new employees and educate new staff on all policies and procedures.

+ Responsible for supporting management efforts as an advocate for change and presents positive influence to staff to initiate change.

+ Performs duties of the access associate when necessary due to volume and coverage.

+ Monitors office supplies and maintains inventory.

+ Acts as role model for staff for exemplary customer service and quality registrations.

+ Responsible for auditing all self pays in Passport.

+ Responsible for accurate and timely transmission of all animal bite information to the County Health Department.

+ Responsible for updated times daily for MAB patients.

+ Performs other duties as directed by Access Supervisors on a daily basis.

+ High School Diploma or Equivalent required or minimum 5 years' experience in healthcare related clerical position in lieu of diploma

+ Minimum two years medical experience preferably in Admitting, Registration, Scheduling or Insurance/Billing areas required.

+ Knowledge of medical terminology and strong customer service skills

CentraState Healthcare System, a partner of Atlantic Health System, is a fully accredited, not-for-profit, community-based health system that provides comprehensive health services in the central New Jersey region. In addition to offering a full range of leading-edge diagnostic and treatment options, CentraState serves as a valuable health partner focused on the latest ways to prevent disease, promote healthy behaviors, and help people of all ages live life well. Based in Freehold, CentraState is comprised of a 284-bed acute-care hospital, a vibrant health and wellness campus, three award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions offering primary care and specialty physician practices, along with access to outpatient services, such as lab and physical therapy. The system also offers a family medicine residency and geriatric fellowship training program in affiliation with Rutgers Robert Wood Johnson Medical School. Among its many honors and accreditations, CentraState is one of less than two percent of hospitals nationwide to earn Magnet - designation for nursing excellence four times and was designated a Great Place to Work-Certified--- Company by Great Place to Work - for the second consecutive year.

When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing high-quality, patient-focused care. Join us in making incredible strides in health care, and making a difference in our community. We believe in enriching the lives of our employees through work/life balance initiatives, tuition assistance, career advancement opportunities and much more.

Find out why our employees love their jobs and being part of the CentraState family!

What We Offer:

+ Highly competitive compensation

+ Excellent benefits package and rewards program

+ 403(b) retirement plan with company match

+ 401(a) retirement plan with employer contribution

+ Life Insurance

+ Tuition Reimbursement Program

+ Profit Sharing Program

+ Growth Opportunity and Workforce Development Initiatives

+ Continuing Education / Onsite Training

+ A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care

+ Concierge Services with Work & Family Benefits

+ Magnet recognized healthcare facility

ID: 2022-13382

Primary Shift: Evening

Work Schedule: 10A-6P

External Company URL:

Street: 901 West Main Street

Keywords: CentraState Healthcare System, Brick , Lead Access Services Associate, Other , Freehold, New Jersey

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