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Sr. Client Support Specialist

Company: PCM
Location: Brick
Posted on: June 19, 2019

Job Description:

About UsPCM is a leading IT provider of technology solutions including hardware products, software, services and consulting in most industries including small, medium, enterprise and public sector organizations throughout the US, Canada, Europe and beyond. We were founded in 1987 and have grown to 4,100+ employees.

Our comprehensive expertise and proven experience in emerging, advanced and legacy technologies stands out in a crowded market. We leverage our vast array of certified personnel, valuable partnerships, mature process and scale to achieve our clients IT objectives and position them for future success.

Our business IT strategists, market specialists and technical engineers are trained to listen to, learn from and enable our customers' success.

PCM offers exceptional procurement and logistics for a broad range of IT products. We provide consulting and implementation services delivered through more than 1,400 service engineers. With PCM, you have a rich array of managed, professional and operational services to lower your organization's operating costs, increase business agility, improve overall efficiency, and help you succeed in today's global economy.OverviewThe Client Support Specialist provides front end and back end support to Account Managers and clients. This position is responsible for life cycle sales support including client follow up to ensure their needs are continually met.Responsibilities-- Proactive involvement with company departments to resolve order or invoice discrepancies



  • Uses daily status reports to monitor and inform customers as to the status of orders and changes in delivery dates
  • Provides information concerning vendor and product information; assists customer in comparing product features
  • Evaluates and decides price quotes based on sales margin criteria
  • Assists Account Managers in preparing bids, by understanding manufacturer programs such as special bids, education and government pricing and specials builds.
  • Sets up and maintains pricing profiles in internal databases and programs;
  • Visits customer accounts with Account Manager as needed
  • Participates in manufacturer or distributor expositions and new product shows
  • Ensures customer satisfaction standards are achieved and maintained
  • Enters order, searches for product availability, and processes orders using the internal systems
  • Updates/alters orders
  • Monitors customer payments and credits using internal purchasing, accounts payable, and accounts receivable functions
  • Determines and documents decisions concerning customer credit and re-bill situations
  • Generates profit margins through cross sell and up sell activity

    -- Maintain confidentiality of trade secrets, proprietary information, etc.

    -- Other duties as assignedQualifications- Attention to detail

    - Good written and verbal communication skills

    - Computer experience a must

    - MS Office experience a plus

    - Order entry, including returns

    - Open order report management

    - Ability to interact with other operational departments

    - Customer service experience a plus

    - Basic product research and quoting

    - Complex product research, sourcing and quoting

    - Comprehension of ordering workflow

    - Direct client interaction and support

    - Maintain special pricing agreements

    - Negotiate special pricing and bids

    - Manage customer profiles in our internal systemsWhy work for Us?PCM Offers:

    We offer an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance-based environment and be rewarded for your efforts, then PCM is the place to build your career.

    PCM offers a competitive base salary, bonus, 401K with a company match and medical/dental benefits as well as an Employee Purchase Plan, company sponsored discount programs and paid time off.

    PCM is more than an IT provider: we are a trusted technology partner for thousands of businesses across the country specializing in cloud, data center, mobility, networking, security, and software solutions.PCM: The right technology, delivered!

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Disclaimer: PCM extends offers of employment only to qualified candidates who have applied for a position using our official application through our career site, iCims. Please be on alert for possible fraudulent offers of employment or "phishing" actions that may come from individuals or entities impersonating PCM. PCM will not solicit money or banking information from applicants. Once employment has been confirmed and as part of the onboarding process, new hires will receive instructions from PCM to set up their direct deposit information from our payroll department.

Keywords: PCM, Brick , Sr. Client Support Specialist, Other , Brick, New Jersey

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