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Epic Application Analyst, Epic Hospital Billing

Company: RWJ Barnabas Health
Location: Oceanport
Posted on: January 24, 2023

Job Description:

Application DescriptionResolute Hospital Billing automates and organizes the revenue cycle. Work queue management tools and deep reporting combine with a full range of billing and accounts receivable abilities, allowing users to bill acute, ED, and hospital outpatient charges in a single system. Role DescriptionThe Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live.Qualifications Education Preferred: Bachelor s degree or equivalent years of relevant work experienceMinimum: Associate s degree or three (3) or more years of relevant work experience Work Experience: Preferred: Three (3) years relevant experience in a health care setting Minimum: One (1) year relevant experience Preference for knowledge and work experience in revenue cycle management and optimization and hospital billingPreference for knowledge of current hospital billing workflows and processesDemonstrated interest in supporting the development and build of the application Licenses and Certifications: Minimum: Obtaining applicable certification will be an expectation of the roleApplicant is expected to maintain certification as current by completing New Version Training (NVT), as applicableKey CompetenciesAdaptability/flexibility: demonstrating flexibility with respect to changing end-user business needsCritical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possibleDependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlinesInitiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help othersInterpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterpartsLearning: the ability and willingness to learn new software and systemsListening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracyProblem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrenceResilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressuresResponsibilitiesThe Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following: 1) Executing Application Design and Build: Designing and building the related application Working with Operations to optimize the design of the application s capabilities and workflowsPerforming a thorough review of all Foundation Build Content and workflows for application Participating in unit, application, and integrated testing for system functionality Building data fields, screens, templates, and user-defined functionality, as required Reviewing the proposed training curriculum Following build standards and maintaining synchronization between environments in collaboration with environment team 2) Application Support: Providing go-live support for users on new applications, including functionality Providing on-call support for application through go-live and post go-liveRepresenting application in Integrated Area WorkgroupsSupporting continuous documentation of system modifications and updates 3) Documentation and Communication: Maintaining and closing support ticketsLogging decisions and issues/risks in tracker Supporting application governance needs, including development of business case for decisions Maintaining version control of work flows, issues/risks log, and decisions trackerSupervising basic issues and roadblocks, escalating issues as needed Communicating with supervisors to determine necessary escalations 4) Project Management: Recommending areas for process improvement Assisting with development of future state materials Following the process for identification, tracking, resolution and closure of all issuesFollowing the change control process and any required changes Coordinating test plans and new systems, complying with version upgrades and system modificationsRWJBarnabas Health is an Equal Opportunity Employer

Keywords: RWJ Barnabas Health, Brick , Epic Application Analyst, Epic Hospital Billing, Professions , Oceanport, New Jersey

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