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SALES PROCESSING SUPPORT

Company: Builders General Supply Co
Location: Little Silver
Posted on: May 6, 2021

Job Description:

Description: ESSENTIAL FUNCTIONS:---Contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery. ---Provide outside sales representatives with details of customers' orders and requests for quotations, and make them aware of any problems likely to affect customer relationships. ---Handle telephone calls or acknowledge customers' e-mails or letters for outside sales representatives.---Handle incoming orders from outside sales representatives. ---Enter details of the order on BGS' computer system and check that it includes the correct price, discount level and product requirements. ---Check stock availability or production schedules and forward the order details to production and distribution departments. ---Send an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery.---Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders. ---Log any customer problems or complaints on the record so that outside sales representatives and managers have a complete picture of the customers' interactions with BGS.. Requirements: QUALIFICATIONS:---Previous lumber or building supplies experience strongly desired.---3-5 years of experience with sales, sales support or customer service preferred.---Excellent communication skills are required.---Experience using various third party building supplier system applications desired.---Excellent administrative, clerical, record-keeping and computing skills are essential.---Demonstrated attention to detail (i.e., ability to enter customers' requests accurately and issue clear instructions to other departments). ---Must have good interpersonal skills to deal with builders and customers and collaborate with outside sales and other departments.---Excellent customer service skills to deal politely and effectively with builders and customers' inquiries or complaints.PM19

PI

Keywords: Builders General Supply Co, Brick , SALES PROCESSING SUPPORT, Sales , Little Silver, New Jersey

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