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Customer Service Representative/Dispatcher

Company: Benjamin Franklin Plumbing Ocean City
Location: Beachwood
Posted on: November 18, 2021

Job Description:

Ben Franklin Plumbing is looking to add a part time Customer Service Representative / Dispatcher to our Beachwood, NJ team on Tuesday's and Thursdays.Are you great on the phone? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a steady position with lots of room for growth? If so, we would love for you to join our team! This Customer Service Representative / Dispatcher position comes with company-provided health insurance, paid holidays, paid vacation, a 401(k) retirement plan, ongoing paid training, and steady, year-round work. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER As a Customer Service Representative / Dispatcher, most of your day is spent in an office environment on the phone or computer. You arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Taking phone calls from our clients, you answer their questions, educate them on our company's practices, and make sure that their needs are met. Acting as a Dispatcher, you receive incoming client calls and dispatch service calls to field technicians. While scheduling calls, you strive to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. And, you keep clients updated and informed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. QUALIFICATIONS Customer service experience (via phone preferred) Basic computer skills Ability to pass a background and drug test Experience dispatching is preferred, but not required. Are you outgoing and friendly? Do you have a client-focused mindset? Are you calm and patient? Do you enjoy talking on the phone and understand good phone etiquette? Are you organized and attentive to detail? If so, you may be perfect for this office position! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate." /> ( "@context" : "", "@type" : "JobPosting", "title" : "Customer Service Representative/Dispatcher", "description" : " n Ben Franklin Plumbing is looking to add a part time Customer Service Representative / Dispatcher to our Beachwood, NJ team on Tuesday's and Thursdays. Are you great on the phone? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a steady position with lots of room for growth? If so, we would love for you to join our team! This Customer Service Representative / Dispatcher position comes with company-provided health insurance, paid holidays, paid vacation, a 401(k) retirement plan, ongoing paid training, and steady, year-round work. A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER As a Customer Service Representative / Dispatcher, most of your day is spent in an office environment on the phone or computer. You arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Taking phone calls from our clients, you answer their questions, educate them on our company's practices, and make sure that their needs are met. Acting as a Dispatcher, you receive incoming client calls and dispatch service calls to field technicians. While scheduling calls, you strive to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. And, you keep clients updated and informed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. QUALIFICATIONS n

  • Customer service experience (via phone preferred) n
  • Basic computer skills n
  • Ability to pass a background and drug test n Experience dispatching is preferred, but not required. Are you outgoing and friendly? Do you have a client-focused mindset? Are you calm and patient? Do you enjoy talking on the phone and understand good phone etiquette? Are you organized and attentive to detail? If so, you may be perfect for this office position! n n",

Keywords: Benjamin Franklin Plumbing Ocean City, Brick , Customer Service Representative/Dispatcher, Sales , Beachwood, New Jersey

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