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Company: Builders General Supply Co
Location: Little Silver
Posted on: November 19, 2021

Job Description:

ESSENTIAL FUNCTIONS:--- Contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery.--- Provide outside sales representatives with details of customers' orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.--- Handle telephone calls or acknowledge customers' e-mails or letters for outside sales representatives.--- Handle incoming orders from outside sales representatives.--- Enter details of the order on BGS' computer system and check that it includes the correct price, discount level and product requirements.--- Check stock availability or production schedules and forward the order details to production and distribution departments.--- Send an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery.--- Create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.--- Log any customer problems or complaints on the record so that outside sales representatives and managers have a complete picture of the customers' interactions with BGS..

QUALIFICATIONS:--- Previous lumber or building supplies experience strongly desired.--- 3-5 years of experience with sales, sales support or customer service preferred.--- Excellent communication skills are required.--- Experience using various third party building supplier system applications desired.--- Excellent administrative, clerical, record-keeping and computing skills are essential.--- Demonstrated attention to detail (i.e., ability to enter customers' requests accurately and issue clear instructions to other departments).--- Must have good interpersonal skills to deal with builders and customers and collaborate with outside sales and other departments.--- Excellent customer service skills to deal politely and effectively with builders and customers' inquiries or complaints.PI154082556

Keywords: Builders General Supply Co, Brick , SALES PROCESSING SUPPORT, Sales , Little Silver, New Jersey

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