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Reservations Agent - $14.00 Hourly

Company: Ocean Place Resort & Spa
Location: Long Branch
Posted on: May 15, 2022

Job Description:

Job DescriptionReservations Agent: The Reservation Agent offers superior customer service to guests with complete knowledge of room accommodations and hotel services, while efficiently addressing guests' needs. Job Reports to: Reservations SupervisorEssential Job Functions: Reservation Agent:

  • Main source of information to sell and communicate the hotel services, availability, room amenities, rate or package offers, local activities. Communicate clear rates, availability and special offers to in a conversational manner with professional phone skills.
  • Strong ability to multi-task.
  • Provides prompt, courteous and efficient handling of all incoming calls and assistance of outgoing calls.
  • Maintains all incoming faxes in prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
  • Connect with people in a meaningful way, actively listen and apply VoicePro techniques to capture transient and outside sales.
  • Know your VIPs and frequent guest members.
  • Maintains and responds to the reservations email box (in addition to our own inbox) with professionally written correspondence to all guest emails with promptness.
  • Maintains an empty voice messaging in box and handles all direct voice mail messages same day they are received if during business hours.
  • Handles and maintains all guests inquires for credit authorizations and ensures reservations are updated with proper communication to the front desk and accounting.
  • Works closely with other departments to promptly execute guests' service requests, including requests for maintenance, culinary, or guest service needs.
  • Ensure bookings are guaranteed and deposits / cancellation charges are applied where appropriate.
  • Ensure OTA reservations are correct.
  • Assist Group Rooms Coordinator with tasks as needed.
  • Assist with Front Offices needs as requested. Ability to process a check in and check out at the front desk. Education, Experience and Skill Requirements:
    • Previous Group Rooms experience required.
    • High school diploma or equivalent required.
    • Proficient computer skills in Microsoft Office required.
    • Understanding / proficiency in Opera is preferred.
    • Superior interpersonal and communication skills required.
    • Business hours are Monday through Sunday, 8 AM to 8 PM; weekend and evening availability is essential for this role. Weekly scheduling is flexed based on seasonality and hotel demandEducation, Experience and Skill Requirements:
      • Previous Group Rooms experience required.
      • High school diploma or equivalent required.
      • Proficient computer skills in Microsoft Office required.
      • Understanding / proficiency in Opera is preferred.
      • Superior interpersonal and communication skills required.
      • Business hours are Monday through Sunday, 8 AM to 8 PM; weekend and evening availability is essential for this role. Weekly scheduling is flexed based on seasonality and hotel demands. Physical Demands:
        • Team member will be required to sit for long periods of time. The Ocean Place Resort & Spa in Long Branch, New Jersey is the premier oceanfront hotel between New York and Atlantic City, which offers 258 spacious guest rooms, featuring comfortable bedding and views of the Atlantic Ocean; five luxury suites, offering large sitting areas and wide balconies; 100,000 square feet of meeting/event space with 38 function rooms; private beach; fine dining and casual restaurants; tennis court, two swimming pools, a heated whirlpool, fitness center, and a full-service spa. Ocean Place Resort & Spa is an Equal Opportunity Employer.

Keywords: Ocean Place Resort & Spa, Brick , Reservations Agent - $14.00 Hourly, Sales , Long Branch, New Jersey

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