Access Service Rep- FT- Day
Company: Hackensack Meridian Health
Location: Forked River
Posted on: April 16, 2024
Job Description:
Overview
"Our team members are the heart of what makes us better. At
Hackensack Meridian Health we help our patients live better,
healthier lives - and we help one another to succeed. With a
culture rooted in connection and collaboration, our employees are
team members. Here, competitive benefits are just the beginning.
It's also about how we support one another and how we show up for
our community. Together, we keep getting better - advancing our
mission to transform healthcare and serve as a leader of positive
change." Come join our Amazing team here at Hackensack Meridian
Health! We offer EXCELLENT benefits, Scheduling Flexibility,
Tuition Reimbursement, Employee Discounts and much more!!!The
Access Service Rep is the database manager for patient demographics
in hospital information systems and other integrated systems that
support the Lifetime Clinical Record and receivables. This role
manages patient financial data in the hospital information system
to ensure timely and successful reimbursement. These
responsibilities are key for the network continuum while providing
excellent customer service and patient safety.
Responsibilities
- Consistently evaluates documents and collects the financial
obligation of the patient adhering to insurance and EMTALA
regulations. This will be measured by, for example, but not limited
to: co pays, deductibles, coinsurance, and self-pay fees.
- Demonstrates a flexible work style with ability to handle a
high degree of pressure, heavy workloads, multiple requests, and
numerous interruptions in a positive manner, establishing
priorities for effective work completion.
- Adapts quickly to changing conditions, assimilating new
processes into job functions, and taking ownership. These can be
measured by, for example, but not limited to:
registration/applications, scanning, wait times, abandoned calls
bedside registrations, appropriate use of time, etc.
- Accurately collects, records, and reports complete information
using interview techniques and critical thinking skills. These can
be measured by, for example, but not limited to: Demographic
Information, INR, Revision of ET Quick Registrations, Accuracy of
Patient Status Transfers, Vault Counts, Audits, Number of duplicate
account creation, Primary Care Physician Information, Email
Address, MSP, etc.
- Consistently demonstrates skill and knowledge of resources
available to assist in critical decision making, These can be
measured by, for example, but not limited to: HDX, Web-sites (ie:
Access, CareCore, Passport, Insurance Companies, Code Correct),
Scheduling system, Compass, Navinet and Med Metrix.
- Consistently documents the status of tasks that support
responsibilities in the workflow process in the appropriate
locations. These can be measured by, for example, but not limited
to: Automated eligibility, Consents, Important Message from
Medicare, Patient's individual financial responsibility, copays,
deductible and coinsurance, Authorizations/Referrals.
- Consistently completes the financial workflow process using
critical thinking skills and interview techniques. These can be
measured by, but not limited to cash posting, COB, timely
management of the DNFB and tracking LOS, authorizations, medical
necessities, referral and NOA requirements, technical denials,
Account activation, Managed Care insurance benchmarks.
- Works in collaboration with our customers. This can be measured
by, for example, but not limited to: accepts responsibility for own
actions while taking ownership of department outcomes, proactively
seeks opportunities to enhance knowledge in various departments to
assist in the smooth delivery of services, mentors team members,
ensures smooth process flow and safe environment, demonstrates good
judgment, critical thinking and fosters service recovery by
properly identifying, resolving, and reporting customer
issues.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of
behavior.
Qualifications
- High School diploma, general equivalency diploma (GED), and/or
GED equivalent programs.
- Ability to multitask
- Excellent written and verbal communication skills.
- Proficient computer skills that include but are not limited to
Microsoft Office and/or Google Suite platforms. Education,
Knowledge, Skills and Abilities Preferred:
- Bilingual (English/Spanish)
- Previous experience within health-care registration and/or
scheduling
- Bachelor's Degree
- Proficiency with insurance eligibility/authorization
systems
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza
Vaccination Facility
As a courtesy to assist you in your job search, we would like to
send your resume to other areas of our Hackensack Meridian Health
network who may have current openings that fit your skills and
experience.
Keywords: Hackensack Meridian Health, Brick , Access Service Rep- FT- Day, Sales , Forked River, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...