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Customer Service Representative

Company: Hand & Stone - Marco Region
Location: Spring Lake
Posted on: May 12, 2024

Job Description:

*This is an in person position with daytime hours only.*Hand and Stone is seeking for a Customer Service Representative! *In this role you will never be bored as you are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!* As the liaison between our clients and our certified massage therapists/licensed estheticians, our Customer Service Representatives schedule all of the service appointments and answer client questions.*The primary Qualifications and Requirements of this role include, but are not limited to:** Provide excellent customer service to members/guests* Answer phones, book appointments, sell memberships, gift cards and upgrades* Follow proper filing procedures/file maintenance* Booking Conversion Rate* Individual Phone Scores* % of Upgrades Booked* Average Call Time* Promote health/wellness benefits of massage therapy* Maintain a professional and clean work environment & appearance* Positive, energetic attitude* Team player* Perform various other duties as assignedWe are looking for someone who can *excel at multitasking and pay attention to detail! *Someone who moves quickly, loves to learn, and manages to keep everything on track will fit in with the company culture.*Whats in it for you?** 401(k) - Full Time Only* 401(k) Matching - Full Time Only* Dental Insurance - Full Time Only* Health Insurance - Full Time Only* Flexible schedules* Hourly Wage: $17 Per Hour* Professional and safe work environment* Employee discounts* Employee rewards program/employee referral bonus* Contests*Job Requirements:** Strong verbal and written communication skills.* Multitask with ease all while focusing on the guest* A fast learner, with a positive attitude; remain calm in fast pace environment* Computer proficiency; knowledge of retail/appointment booking computer systems is a plus#H&SSpringLakeCallCenterAgentPay: $17.00 per hourExpected hours: 20 40 per weekShift:* 4 hour shift* 8 hour shift* Day shiftWork setting:* Call center* In-personWork Location: In personby Jobble

Keywords: Hand & Stone - Marco Region, Brick , Customer Service Representative, Sales , Spring Lake, New Jersey

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